Questions and answers

Choose your property and size on the booking page, pick a date and time, and confirm. You see the full price before you pay — there is no callback or quote to wait for.

Not for a one-time cleaning; you can book as a guest. A recurring plan does need an account, because the plan and its saved card belong to it and you manage them from your dashboard.

Across Tbilisi. Travel inside the city is included in the price — there is no district surcharge.

Same-day is often possible, but the earlier you book, the more time slots you can choose from. The booking form only offers slots we can actually staff.

The rooms you booked plus the kitchen, bathroom and hallway: dusting, floors, surfaces, kitchen exterior, bathroom fixtures, mirrors and taking out the rubbish. The booking page lists everything in detail before you confirm.

Standard keeps a maintained home in good order. Deep cleaning is slower and covers what standard does not reach — inside appliances, limescale, skirting boards, behind and under furniture. Choose it when the place has not been cleaned in a while or you are moving in or out.

No. The cleaner brings their own supplies and equipment, included in the price. If you would rather they use your products — for a surface that needs something specific, or an allergy — leave them out and say so in the notes.

No. Many customers leave a key or let the cleaner in and go out. Just make sure we can reach you on the phone number you booked with in case something needs a decision.

It depends on size and type — a small standard apartment is a couple of hours, a deep clean of a large one can take most of a day. We book by the job, not by the hour, so the price does not change if it runs long.

From the property type, the number of rooms and bathrooms, the cleaning type and any add-ons you choose. It is calculated upfront and shown in full before you pay — see the current prices on our discounts page.

Not by itself. The total you confirm is the total you pay. It only changes if you change the booking — adding a room or an add-on, or switching to deep cleaning.

By card, online, when you book. You get a payment link and a receipt by email.

No. Payment is by card through our checkout, which is what lets us guarantee the work and handle refunds properly.

Vetted independent professionals working through the platform, not anonymous labour. They build a rating from real completed jobs, and that rating decides how much work they get.

Tell us within 24 hours and we will arrange a re-clean of what was missed, at no cost. If that is not the right fix, contact us and we will sort it out.

Contact us straight away with photos if you have them. Every booking is tied to an identified cleaner and a payment record, so it can be investigated properly rather than becoming your word against someone anonymous.

Your contact details are only shared with the cleaner assigned to your booking, and only once they have taken it. They are never published or sold.

Yes. While no cleaner has been assigned yet you can cancel from your account and the money goes back to your card. Once someone has taken the job, message us and we will help.

You are not charged for a cleaning that did not happen. Tell us and we will either re-book you with someone else or refund it in full.

We release it immediately; your bank then takes its usual few working days to show it on the card.

You pick a cadence when you book — weekly, every two weeks or monthly. We schedule each visit automatically and charge your saved card about a day before it, with an email first. Every visit is discounted; see the discounts page for the rates.

No. There is no contract and no notice period. Skip a single visit, pause the plan or cancel it outright from your dashboard, whenever you want.

We try to send someone who has cleaned your home before, since they already know it, but it is not guaranteed — availability changes week to week.

We retry, and we email you a link so you can pay that visit yourself. The plan pauses rather than silently stopping, and paying the link puts it straight back on schedule.